Terms & Conditions


These Terms and Conditions apply to all Transactions on trulyfaircosmetics.co.uk website. By placing an order on this website you are agreeing to abide by these Terms and Conditions.

Pricing and Availability

Prices marked with a line through are (Recommended Retail Price) refer to prices the manufacturer recommends goods are sold at in the UK market. Where a manufacturer’s RRP is not readily available then this is a guideline price based on charges that retailers within the UK market are currently offering the same product.

We reserve the right to change any advertised price before accepting an order. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you may be offered an alternative or given a refund for the unavailable product(s).

Product Details

We guarantee that all advertised products are 100% genuine. These are products are usually destined for the UK market but we may also sometimes offer ‘parallel’ market goods destined for sale in other countries. In these cases the packaging may vary to that of normal UK stock. Where possible, these details will be identified clearly against the product description.

We may also sometimes sell unboxed items. We may also supply goods considered as ‘seconds’ where the packaging is marked or scratched but where the products themselves are ‘as new’.

We may also sell ‘testers’ or ‘samples’. We do not provide any testers or samples free of charge. These are the same regular products that may be packaged or labelled differently.

We make every reasonable effort to ensure all products marked as such are clearly identified on the system. By submitting your order to trulyfaircosmetics.co.uk, you are confirming that you are aware of this fact and do not consider this to be a problem with ordering and receiving these products.

Images and Photo’s

All products listed on the site will have an associated image or photograph, these are for reference only and should be considered illustrative. Whilst we have made every reasonable effort to provide a true representation of the colours of the listed products, the way in which your screen displays the pictures means that variations may occur between the image on your screen and the item itself.

Order Processing

We except orders from UK customers and customers in the European Union and selected other worldwide Countries. Nail Polish and Aerosols cannot be dispatched outside the UK


Payment online can be made using either Credit/Debit Card or PayPal. If making payment online, please note we are not party to any details of your credit/debit card. Payment by credit/debit card is verified by Visa or MasterCard Payment by PayPal is verified by PayPal prior to the order being submitted to us. Payments are processed on an encrypted server provided by Stripe and PayPal None of your card details get passed on to us, only the outcome of the transaction. Cleared payment must be received by Truly Fair Cosmetics before any order can be dispatched. We do not accept payment by either cheque or postal order.


For hygiene reasons, we can only accept returns that are received unopened, unused in a fully sealed and resalable condition. Some items are not sealed by the manufacturers; these items cannot be returned unless wrongly delivered. If you do have an item for return, contact us at [email protected] within 14 Days of Dispatch, to obtain return instructions. Return postage to be paid by the purchaser. We advise you to obtain proof of posting as the products are your responsibility until we receive them.

Privacy Policy

We at Truly Fair Cosmetics are committed to protecting your privacy. Truly Fair Cosmetics comply fully with the Data Protection Act and do not disclose information to third parties, except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the order and to confirm delivery. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

The information we may hold include:

You’re Name


Telephone Number

Email address

Please note:

On some pages, you can submit information about other people, if you order a gift online and require it to be sent directly to the recipients address. In these circumstances we will collect:



Phone number

You can access or correct your information

You can access all your personally identifiable information that we collect online and maintain by emailing [email protected]

You can correct errors in your personally identifiable information by send us a request that shows the error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections to your personal information.

All the above Information that we may hold, will be deleted after 90 Day’s


If you have any further questions or concerns about our privacy policy, please call 0121 288 6810 10am to 4pm Monday to Friday or send a email to [email protected]